This Communications Policy explains how Ignite Loan Partners ("we," "us," or "our") communicates with you by phone, email, and text message (SMS), and the choices you have over those communications. It works alongside ourPrivacy Policy and Terms of Service.
We never sell or share your opt-in data. No mobile information or SMS consent records will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data is shared only with the aggregators and providers that deliver the messages you've requested.
How we communicate with you
- Phone: to discuss your loan inquiry, application, or appointment
- Email: for quotes, document requests, updates, and (with your consent) occasional news
- SMS / text: for appointment confirmations and reminders, rescheduling updates, and customer support
Consent & opt-in
- You will only receive text messages if you have explicitly opted in — for example, by checking a dedicated SMS-consent box on one of our web or scheduling forms.
- Consent to receive marketing or automated messages is never a condition of any purchase or loan service.
- We maintain timestamped records of all opt-in actions.
Message frequency & content
- Message frequency varies based on your interactions, appointments, and service usage.
- Messages are directly related to the services you have requested.
- We do not send promotional content without your specific consent.
Opting out & getting help
- To stop texts: reply "STOP" to any message. We'll send one confirmation, and you won't receive further messages unless you re-opt in.
- For help: reply "HELP," email hello@igniteloanpartners.com, or call (945) 300-6886 during business hours.
- To stop marketing emails: click "unsubscribe" in any marketing email.
- All opt-out requests are processed promptly.
Rates, carriers & eligibility
- Standard message and data rates may apply. Contact your wireless provider with questions about your plan.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
- You must be 18 years or older to participate in our SMS program.
Our commitment to compliance
We comply with all applicable laws and guidelines governing electronic communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA messaging guidelines.
Questions about how we communicate with you? Contact us at:
Ignite Loan Partners
Phone: (945) 300-6886
Email: hello@igniteloanpartners.com
Website: igniteloanpartners.com